24/7 Support Available
We Keep Your Systems Running — 24/7
Comprehensive support for VatPortal, Caspicloud, and all infrastructure under contract — with guaranteed response times and proactive monitoring.
Our Support Offerings
Product Support
Dedicated help for VatPortal and Caspicloud users.
Infrastructure SLA
Contract-based support for servers, networks, and cloud.
Guaranteed Response
4h/2h/30min response based on severity.
Proactive Care
Monitoring, updates, and health checks.
Response Time Guarantees
| Severity Level | Description | Response Time |
|---|---|---|
| Critical | System down or major functionality impaired | 30 minutes |
| High | Important features not working properly | 2 hours |
| Medium | Minor features affected, workaround available | 4 hours |
| Low | General questions or feature requests | 1 business day |
Why Trust AMR Support?
Local team in Azerbaijan — speak your language
24/7 emergency hotline and ticket system
Support for VatPortal, Caspicloud, and all deployed infrastructure
Flexible SLA contracts tailored to your needs
Proactive monitoring with automated alerts
Regular system audits and optimization recommendations
How to Reach Us
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Ticket System
Track your requests
Need Reliable Support?
Let us design a support package that fits your business — from basic helpdesk to full managed operations.
Get Free Consultation